Studio Policies

Liability Waiver for Vivo Pilates

Participation in Vivo Pilates sessions signifies your acknowledgment of the inherent risks associated with any exercise program. You affirm your responsibility to disclose any physical conditions or limitations that may affect your participation in sessions. By engaging with our services, you agree to release Vivo Pilates and its affiliates from liability for any injuries you may incur. A waiver, to be signed upon booking your first session, will detail your understanding and agreement to these terms.

Dress for Success at Vivo Pilates

Comfort meets functionality in our studio. Opt for attire that allows free movement and supports your workout. We recommend avoiding clothing with zips to protect our equipment's upholstery. Socks are your choice, and minimal jewellery is advised for your comfort and equipment safety.

Purchase Policy for Vivo Pilates

All sessions and packages must be purchased in advance via the Vivo Pilates website, inclusive of VAT. Our offerings include:

  • Introductory Offers: New clients can enjoy discounts on their first sessions, subject to expiry (21 days for 1:1 sessions, 14 days for group classes).

  • 1:1 Sessions: Tailored, private sessions available in single or package options, each with its own expiry period.

  • Semi-Private Sessions: These sessions require prior registration and an initial 1:1 session for assessment. Bookings are made directly through contact with our team.

  • Group Mat Classes: Join our small group classes with everything provided for your session. Choose from single classes or packages.

  • Gift Cards: Offer the gift of Pilates with our flexible gift card options, valid for one year from purchase.

Please note, booking in advance is crucial as purchasing a block does not automatically reserve your slots.

Cancellation Policy for Vivo Pilates

We maintain a 24-hour cancellation policy. Cancel more than 24 hours before your session for a full credit towards future bookings. Late cancellations or no-shows will result in the loss of the session without refund. Please use our booking system for cancellations or contact us for assistance.

Refund Policy for Vivo Pilates

Refunds on sessions or packages consider the loss of any applied discounts and card fees, with the remaining balance returned to you.

Privacy Policy for Vivo Pilates

Your privacy is a top priority at Vivo Pilates. Our comprehensive Privacy Policy below outlines the collection, use, and protection of personal information. We adhere to GDPR guidelines, ensuring your rights to access, rectify, or delete personal data are fully supported.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Vivo Pilates legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Vivo Pilates needs to perform a contract with you

  • You have given Vivo Pilates permission to do so

  • Processing your personal information is in Vivo Pilates legitimate interests

  • Vivo Pilates needs to comply with the law

Vivo Pilates will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.

  • The right of rectification.

  • The right to object.

  • The right of restriction.

  • The right to data portability

  • The right to withdraw consent

Log Files

Vivo Pilates follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Vivo Pilates uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Vivo Pilates.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Vivo Pilates, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

Note that Vivo Pilates has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Vivo Pilates's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Vivo Pilates does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Vivo Pilates. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Your Commitment to These Policies

By choosing Vivo Pilates, you agree to these policies, designed to ensure a safe, comfortable, and respectful environment for all. Should you have questions or need clarification on any policy, please don’t hesitate to reach out.